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Solved! Go to Solution.
Hey @Rathaniel,
Thanks for reaching out.
Please note that if your dad's subscription was cancelled due to a failed payment, his account may be on pause and he needs to reach out to the folks over at Customer Support, so they can assist him further.
If not, please send over a screenshot of the popup message so we can investigate further.
Keep us posted.
Hey @Rathaniel,
Thanks for reaching out.
Please note that if your dad's subscription was cancelled due to a failed payment, his account may be on pause and he needs to reach out to the folks over at Customer Support, so they can assist him further.
If not, please send over a screenshot of the popup message so we can investigate further.
Keep us posted.
Plan
Premium / Duo
Country
USA
Device
PC & iPhone
My Question or Issue
I have had a Premium account for a little over four years and recently switched to Duo to add my girlfriend as the second person on the plan. She usually plays Spotify on her PC but when she switches to her iPhone she is dropped from the plan. Her iPhone prompts her to downgrade to a Free account, when she tapes on the button or taps away it removes her from the Duo plan. I then have to re-invite her so her account is once again, and it happens every single time.
Why will Spotify on mobile not recognize her Duo status but it works fine on PC?
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