Canʻt add or delete another family member

[michelewilhelm]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My husband recently got a new phone. He is trying to recover his account which is in my family plan. He cannot find his password. When trying to recover, he is not getting an email. I am trying to delete him from my account and add him again but when I go into manage members, there are no actions there that would enable me to do so. How in the world do you get customer support at Spotify?

[Maxim]

Hey @michelewilhelm,

Thanks for coming to the Community.

Can you ask him to try following the steps outlined here?

Also, can you please post a screenshot of the page where you can manage the members? 🙂

Let me know how it goes.