Can only change home once a year

[leowu5]

以下信息均不是必需的。但是，您提供的越多，我們就越容易嘗試和幫助。

計劃

付費

國家

taiwan

設備

iPhone 6

操作系統

iOS 11

我的問題或問題

I changed my account and re-submitted to the family premium, but my family had the error message that the family could only be replaced once a year.
Sorry, my English is very bad. I use GOOGLE translation above.

[Bittencourt · Accepted solution]

Hi @leowu5, thanks for writing!

While it's true that you can only switch from one Family plan to another once every 12 months, sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps 🙂