Can't Join Family Plan - Gives "There was a problem, please try later" error

[GabsTheNerd]

Plan

Premium Duo to Premium Family

Country

USA

Device

Pixel 7, PC

Operating System

Android 14, Windows 11

My Question or Issue

I currently have my own Duo plan with my sister. My parents got a family plan and have invited us to join their Family plan. When I use the link, instead of being able to complete the process, it tells me "There was a problem. Please try again later". I have tried both on my phone and on my laptop, but I get the same message. The address matches, everything should be fine, but I can't get it to go though.

[Maxim]

Hey @GabsTheNerd,

Thanks for reaching out.

You'll first need to cancel the Premium Duo plan and wait for it to end. Once it has ended, you'll be able to accept the invite. 🙂

https://support.spotify.com/article/cancel-premium/

Hope this helps!