Can't Join Family Plan

[bangsatsat]

Plan

Family Plan Premium

Country

Indonesia

Device

Poco F5

Operating System

Android 15

My Question or Issue is that I can't invite a new member to my family plan. So, Family Plan used to have up to 6 members, but now it's 4+2 and last month I couldn't renew my membership, and then I had to update my payment because there are new membership rules. All of a sudden, my family plan members only consist of the first 4 registered members and the last 2 were kicked out. I tried to invite them again but it's always failed.

I've tried to change my address and try to join with a new account, but always failed with the "Find another Premium plan that's right for you" notice. Please help.

[Billy-J]

Hey @bangsatsat, thanks for reaching out to the Community!

Keep in mind that Premium Family will only work if members reside at the same physical address as the plan’s manager. There’s more info on Premium Family here. 

Also, make sure that the last two members are signing up at the same physical address as you during signup. You may send an invite to the other members again following these steps using a different browser or private window once you’ve ensured you all are at the same physical address.

Let me know how this goes.

[bangsatsat]

Hey Billy, thanks for replying, but I still can't join even with incognito or a new browser. Maybe the invitation links had a problem, perhaps?

[Billy-J]

Hey @bangsatsat, 

Thanks for your reply. Can you ensure that you’re at the same physical address as the plan’s manager? Premium Family plans require that all members reside under the same household. Also, I’d recommend following these steps and let me know if they make a difference. 

If you’re still having trouble, can you let me know if you’re getting the same error message that you previously attached as a screenshot in your first post? If not, send me a screenshot of what you’re seeing. Make sure to hide sensitive info when posting to the Community. 

Keep me posted!

[bangsatsat]

Hi Billy, thank you for responding

I've done all of that for the past few days and still, it was the same message that came out.

Is there any way to make a new invitational link? Because it's still using the same link when I recreated the +2 option

[Billy-J]

Hey @bangsatsat, 

Only the plan manager can send you an invite to join Premium Family. They can invite you following these steps.

If you’re residing at the same physical address as the plan’s manager you should be able to accept the invite link and enter the address for verification. You can also make sure you’re logged into the right account. 

Hope this helps. 

[bangsatsat]

Hi Billy,

Yes, I've done all of the suggestions and still nothing happened and I assumed that maybe a new invitation link will be the answers. 

I'm the plan manager on this case btw, so that's why I asked you is it possible to create a new link without removing the manager?

Thanks

[user-removed]

Did you ever get this sorted I have the same problem and been going round in circles it’s quite frustrating because I am actually the person that pays for the subscription!

[Billy-J]

Hey @bangsatsat and @user-removed,

Spotify has introduced a new Family plan in your market, allowing up to 4 family members to join, with the option to purchase up to 2 additional accounts. Since your payment didn’t go through, your subscription was updated to the new Premium Family plan. Unfortunately, it's not possible to revert your account to the old plan. You can purchase additional member spots following these steps: 

Go to your account page

• Under Manage your plan, click Buy additional accounts
• Click Continue
• Choose your preferred payment method. 

Also, I’d recommend getting in touch with Customer Support before the purchase to ensure all things are in order.

Hope this helps.