I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE was listerning to. Can't they be separate like Netflix? Isn't there a way for her to listen to her stuff and me to listen to my stuff simultaneously without it crossing over like that? Any help would be appreciated. Thanks.
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Thanks for reaching out.
It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.
You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/
She's most likely still logged into your account in her app. I'd recommend telling her to log out and log back in using her account.
Thanks and let me know how it goes 🙂
Hi there @Cvore2004,
The idea behind not being able to play music simultaneously on several devices with one account is to enable users to keep their individual listening history and habits intact. This way you'll only get recommendations that fit your personal taste.
This wouldn't work so well if 5 different users listen to different music genres and podcasts all the time on the same account.
Hope this clears things up 🙂
Thanks for your comments on this thread.
The Premium Family plan is indeed for up to 6 people who live together, each person with their own personal account. Since every member has their own account, they can listen to their music whenever they want on their own devices, no matter if another member of the plan is listening, as they would be using their own account.
As @Alex mentioned above, what is not possible is to use one single account on more than one device at the same time.
Regarding the smart speakers, keep in mind that it's necessary to link a Spotify account to the speaker's manufacturer account, such as Google or Amazon, and this is required from both ends (Spotify and the manufacturer). Therefore, each Spotify account must be linked with an individual speaker manufacturer account and the speaker can only be used by the account that is linked.
In the case of Amazon speakers, for example, you can create an Amazon Household which allows you to have multiple profiles in the same account, and you can link your Spotify account to your own Household profile and use the smart speaker you want, even if someone else is using another one in the house.
In the case of Google speakers, you can set up multiple accounts in the same speaker via Voice Match.
If you have any questions on how those work, we recommend reaching out to the manufacturer's support.
You might also be interested in Spotify Kids. Right now, the Spotify Kids app is available in a few select markets, so no worries if you're having troubles seeing it. We hope to have it available in other markets soon!
There's an idea about adding Spotify Connect in the Spotify Kids app - we'd recommend adding your +VOTE and feedback in a comment there to show your support and contribute to the discussion.
We hope this sheds some light on this.