Can't Use 2 Devices Simultaneously??

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Can't Use 2 Devices Simultaneously??

AndrewFantasia
Casual Listener

Hello,

I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE was listerning to. Can't they be separate like Netflix? Isn't there a way for her to listen to her stuff and me to listen to my stuff simultaneously without it crossing over like that? Any help would be appreciated. Thanks.

4 ACCEPTED SOLUTIONS
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @AndrewFantasia,

 

Thanks for reaching out.

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
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Solution!

Maxim
Rock Star 24
Rock Star 24

She's most likely still logged into your account in her app. I'd recommend telling her to log out and log back in using her account.

 

Thanks and let me know how it goes 🙂

MaximRock Star 24
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Solution!

Alex
Moderator
Moderator

Hi there @Cvore2004,


The idea behind not being able to play music simultaneously on several devices with one account is to enable users to keep their individual listening history and habits intact. This way you'll only get recommendations that fit your personal taste. 

 

This wouldn't work so well if 5 different users listen to different music genres and podcasts all the time on the same account.

 

Hope this clears things up 🙂

AlexModerator
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Solution!

nino_bravo
Casual Listener
Don't you think that if Spotify (through Google assistant or Alexa) could identify voices of family members everything could be easier? This is mandatory for family plans.
I had a similar problem and, in the end I had to leave Spotify which was a pity.

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CarlosE
Moderator

Hey folks,

 

Thanks for your comments on this thread.

 

The Premium Family plan is indeed for up to 6 people who live together, each person with their own personal account. Since every member has their own account, they can listen to their music whenever they want on their own devices, no matter if another member of the plan is listening, as they would be using their own account.

 

As @Alex mentioned above, what is not possible is to use one single account on more than one device at the same time.

 

Regarding the smart speakers, keep in mind that it's necessary to link a Spotify account to the speaker's manufacturer account, such as Google or Amazon, and this is required from both ends (Spotify and the manufacturer). Therefore, each Spotify account must be linked with an individual speaker manufacturer account and the speaker can only be used by the account that is linked.

 

In the case of Amazon speakers, for example, you can create an Amazon Household which allows you to have multiple profiles in the same account, and you can link your Spotify account to your own Household profile and use the smart speaker you want, even if someone else is using another one in the house.

 

In the case of Google speakers, you can set up multiple accounts in the same speaker via Voice Match.

 

If you have any questions on how those work, we recommend reaching out to the manufacturer's support.

 

You might also be interested in Spotify Kids. Right now, the Spotify Kids app is  available in a few select markets, so no worries if you're having troubles seeing it. We hope to have it available in other markets soon!

 

There's an idea about adding Spotify Connect in the Spotify Kids app - we'd recommend adding your +VOTE and feedback in a comment there to show your support and contribute to the discussion.

 

We hope this sheds some light on this.

 

Cheers!

24 Replies

_finney
Newbie

It's embarrassing that I pay for a family account and because I have too many children my wife can't actively do chores in another room and listen to my playlist with me. Cheap ass Spotify can't figure out how to share music over a network so we have to suffer. Considering a cheaper option at this point.

Jwkac1
Visitor

I have had a premium plan for many years. i was promoted to join a family plan as another member in my family wanted to join.

She has a free account. Every time I send invite whether via email or Whatsapp it brings up a message that they are already on a premium plan. They are not.

Is it a hoax that Spotify charges another $6 for nothing extra?

How can we make the Family plan actually work without the constant "error" messages?

I log out. They log out. They even uninstall & reinstall. No change or difference. It says they are on a premium plan. No truth. They are not listed on my plan.

Needs fixing otherwise they will go back to Deezer or another platform.

jeffpj
Casual Listener

We are in the same boat. My wife and 2 kids are added and have received the links and we have logged out 10 times each and logged back in and nobody can listen at the same time. What is the scoop?

Xenia
Moderator
Moderator

Hey there folks,

 

Glad to have you on the Community! Don't worry - we're here to help 🙂

 

Keep in mind that all members of the plan need to have their own personal account, so you don't interrupt each others playback. We'd recommend following the steps in this Spotify Answer to make sure every family member is logged in to the right account. 

 

Just a heads-up, if you are using Voice Assistants in your household it's good to double-check that they are linked with the correct Spotify account, as otherwise this might be the reason why your music gets interrupted from time to time. 

 

Hope this helps. Let us know if you have any other questions.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen

aliceandsimon
Visitor

 I have the same problem, I have 3 accounts and a family premium plan. 1 master account and the other two accounts joined to the family plan. It all used to work fine, but now if the master account is listening to Spotify, when I try to use device logged into one of the added accounts, I can see what the Master account is listening to and I can't listen separately. This completely negates the point of paying the extra money....

Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @AndrewFantasia,

 

Thanks for reaching out.

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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dipsandjane
Casual Listener
Maxim - we have the same issue and have separate accounts (under a family plan). Simultaneous playback is fine if using separate bluetooth speakers but the moment Alexa is used we can't play (on any device) at the same time. Infuriating and seems to be no solution. Please please please sort Spotify

pamulli
Newbie

As has been noted, the single device per user policy makes Spotify mostly useless with a shared device such as Google Home, Alexa or Android TV.  You can't expect different users to login to the device each time they want to play music. If we are listening to music on Android TV and the account holder leaves, it's not conveniont for someone else to have to login to listen to music. Having a remotely complex password makes that too frustrating to deal with. If I have a family plan, I should be able to play on at least 2 devices. Having my personal song preferences isn't as important as this basic functionality.

Ianpscott1002
Music Fan
Could not agree more. This perfectly sums up the utterly useless approach Spotify has adopted with regards to smart speakers. For a company who led the move to streaming it is amazing they have not embraced the move towards such devices. Their approach is simply ignoring what their customers want and need. Come on Spotify..... you have a family membership that in no way represents what families need!!! We just want any family to walk up to any speaker in the house and play music and not get bounced off because because mum had started listening to something else in the lounge. One at a time.... really... how does this possibly make sense.... ridiculous 🤬

JacobGC
Visitor
Nope! (*NOT* solved!) My wife and I experience the same conflict -- playing over eachothers' music -- even after upgrading and with each of us logged into our separate Premium accounts! This conflict was dramatically demonstrated at different times last week: my wife abruptly interrupted my morning commute podcast (dangerous enough driving through a blizzard!) when she repeatedly attempted to play her morning wake-up mix. Late at night, I woke up our colicky infant from his white noise slumber with a true crime podcast that suddenly began playing on his nursery speaker! Please resolve this bizarre and clearly profit-driven software glitch!!

Ianpscott1002
Music Fan

If more than one family member can’t listen to their own music at the same time than a FAMILY membership is utterly useless!!! Come on Spotify companies like Netflix have a far more sensible approach and a family membership is exactly what you expect. It’s ridiculous you sell a family membership and then block family members from using it at them same time. 

you also have an equally ridiculous restriction of only being able to play music on ONE smart speaker at a time. We have FIVE in the same house.

By your logic I would need NINE individual Spotify memberships (me, my wife, two children and 5 speakers).  

Cvore2004
Newbie
This is BS. It's 2020. Netflix has had this figured out for 15 years. There needs to be a way to listen on smart devices at home without having to switch accounts or killing the music my wife is listening to at home while I'm driving.
Solution!

Alex
Moderator
Moderator

Hi there @Cvore2004,


The idea behind not being able to play music simultaneously on several devices with one account is to enable users to keep their individual listening history and habits intact. This way you'll only get recommendations that fit your personal taste. 

 

This wouldn't work so well if 5 different users listen to different music genres and podcasts all the time on the same account.

 

Hope this clears things up 🙂

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

View solution in original post

Ianpscott1002
Music Fan

Hi Alex (Moderator)

 

With respect your response was not helpful.  You guys either don’t get it, are not listening or simply ignoring the feedback presumably for commercial reasons.  When we sign up to family membership we expect family member to be able listen to their own music simultaneously.  As I am writing this is just sounds like I am stating the obvious.  We also have a number of shared smart speakers which again we want to use at the same time and listen to our own music.  This is SIGNIFICANTLY more importantly to our individual music history and the minor benefit this may deliver.

 

As a number of folk have said, Netflix has been managing family memberships for years.  It is easy for family members to select their own watching history and most importantly we can all watch stuff at the same time!!!!

 

Please listen to the feedback it’s all pretty consistent.  If not, in my opinion, you need to stop selling a family membership.... because it is NOT a family membership and frankly I am tempted to make a complaint under the Trade Description Act 😳

 

Sorry to be blunt.

CarlosE
Moderator
Moderator

Hey folks,

 

Thanks for your comments on this thread.

 

The Premium Family plan is indeed for up to 6 people who live together, each person with their own personal account. Since every member has their own account, they can listen to their music whenever they want on their own devices, no matter if another member of the plan is listening, as they would be using their own account.

 

As @Alex mentioned above, what is not possible is to use one single account on more than one device at the same time.

 

Regarding the smart speakers, keep in mind that it's necessary to link a Spotify account to the speaker's manufacturer account, such as Google or Amazon, and this is required from both ends (Spotify and the manufacturer). Therefore, each Spotify account must be linked with an individual speaker manufacturer account and the speaker can only be used by the account that is linked.

 

In the case of Amazon speakers, for example, you can create an Amazon Household which allows you to have multiple profiles in the same account, and you can link your Spotify account to your own Household profile and use the smart speaker you want, even if someone else is using another one in the house.

 

In the case of Google speakers, you can set up multiple accounts in the same speaker via Voice Match.

 

If you have any questions on how those work, we recommend reaching out to the manufacturer's support.

 

You might also be interested in Spotify Kids. Right now, the Spotify Kids app is  available in a few select markets, so no worries if you're having troubles seeing it. We hope to have it available in other markets soon!

 

There's an idea about adding Spotify Connect in the Spotify Kids app - we'd recommend adding your +VOTE and feedback in a comment there to show your support and contribute to the discussion.

 

We hope this sheds some light on this.

 

Cheers!

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Erinaov
Visitor

I'm a little frustrated/concerned that it sounds like I am required to create e-mail addresses and spotify accounts for my 5 and 7 year olds so they can use the family plan we just purchased. This sounds ridiculous! 

jeffpj
Casual Listener
Nope, doesn't help at all. Family plan shouldn't exist then, make it all individual plans. It's utterly useless.
Solution!

nino_bravo
Casual Listener
Don't you think that if Spotify (through Google assistant or Alexa) could identify voices of family members everything could be easier? This is mandatory for family plans.
I had a similar problem and, in the end I had to leave Spotify which was a pity.

View solution in original post

boods
Newbie

We have the same issue. I don't care about our histories being mixed up, I just want us to be able to listen to music in the kitchen and someone else listening in the bedroom without cutting each other off. We have google home players throughout the house. Do we have to assign our google devices to each person? I also have 2 kids, who have kids plans, does that interfere in our being able to play regular music on more than one account? It seemed to me we had to download the app onto their devices to set this up, should they be deleted?

 

I am guessing we can only have one device each. How do you sign out of your account on google home?

And playing issues aside - does anyone else find Spotify to be the glitchiest program they've ever paid for? We have had a lot of laughs when one song is announced and a completely other song starts playing, but it's wearing a bit thin. Actively seeking music provider alternatives.

Naoseiusar
Visitor
Hello,

So they each have to have their own account on the “free account” and then enter through the link? Sorry I didn’t quite understand.

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