Can't Use 2 Devices Simultaneously??

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Can't Use 2 Devices Simultaneously??

AndrewFantasia
Casual Listener

Hello,

I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE was listerning to. Can't they be separate like Netflix? Isn't there a way for her to listen to her stuff and me to listen to my stuff simultaneously without it crossing over like that? Any help would be appreciated. Thanks.

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Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @AndrewFantasia,

 

Thanks for reaching out.

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
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Maxim
Rock Star 24
Rock Star 24

She's most likely still logged into your account in her app. I'd recommend telling her to log out and log back in using her account.

 

Thanks and let me know how it goes 🙂

MaximRock Star 24
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Alex
Moderator
Moderator

Hi there @Cvore2004,


The idea behind not being able to play music simultaneously on several devices with one account is to enable users to keep their individual listening history and habits intact. This way you'll only get recommendations that fit your personal taste. 

 

This wouldn't work so well if 5 different users listen to different music genres and podcasts all the time on the same account.

 

Hope this clears things up 🙂

AlexModerator
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nino_bravo
Casual Listener
Don't you think that if Spotify (through Google assistant or Alexa) could identify voices of family members everything could be easier? This is mandatory for family plans.
I had a similar problem and, in the end I had to leave Spotify which was a pity.

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Alex
Moderator
Moderator

Hi @Naoseiusar,

 

Welcome to the Community!

 

Every member of the Premium Family plan needs to have their own separate account, which they can then use to log in and listen to music. When you're logged in the Main account you can send invite links to the email addresses of the other people you want to add to the plan. After they accept the invitation, their account becomes a Premium Family sub account. You can have up to 5 of those in a Premium Family. The link needs to be accepted only once, after that they just need to verify that they live on the same address and that's it.

 

You can check out this article for a full guide on how to manage your Family plan.

 

Bear in mind that if you've logged in on several devices with the same account, you'll only be able to listen to music from one device at a time.

 

Hope this info was useful 🙂

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

AndrewFantasia
Casual Listener

But Maxim, I've already invited her into my premium account. If we can't be using Spotify at the same time, what's even the point of having Premium in the first place?

Solution!

Maxim
Rock Star 24
Rock Star 24

She's most likely still logged into your account in her app. I'd recommend telling her to log out and log back in using her account.

 

Thanks and let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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AndrewFantasia
Casual Listener

Perfect, that did the trick! Thank you very much, Maxim!

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