Can't Use 2 Devices Simultaneously??

Solved!
Reply

Can't Use 2 Devices Simultaneously??

AndrewFantasia
Casual Listener

Hello,

I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE was listerning to. Can't they be separate like Netflix? Isn't there a way for her to listen to her stuff and me to listen to my stuff simultaneously without it crossing over like that? Any help would be appreciated. Thanks.

CarlosE
Moderator

Hey folks,

 

Thanks for your comments on this thread.

 

The Premium Family plan is indeed for up to 6 people who live together, each person with their own personal account. Since every member has their own account, they can listen to their music whenever they want on their own devices, no matter if another member of the plan is listening, as they would be using their own account.

 

As @Alex mentioned above, what is not possible is to use one single account on more than one device at the same time.

 

Regarding the smart speakers, keep in mind that it's necessary to link a Spotify account to the speaker's manufacturer account, such as Google or Amazon, and this is required from both ends (Spotify and the manufacturer). Therefore, each Spotify account must be linked with an individual speaker manufacturer account and the speaker can only be used by the account that is linked.

 

In the case of Amazon speakers, for example, you can create an Amazon Household which allows you to have multiple profiles in the same account, and you can link your Spotify account to your own Household profile and use the smart speaker you want, even if someone else is using another one in the house.

 

In the case of Google speakers, you can set up multiple accounts in the same speaker via Voice Match.

 

If you have any questions on how those work, we recommend reaching out to the manufacturer's support.

 

You might also be interested in Spotify Kids. Right now, the Spotify Kids app is  available in a few select markets, so no worries if you're having troubles seeing it. We hope to have it available in other markets soon!

 

There's an idea about adding Spotify Connect in the Spotify Kids app - we'd recommend adding your +VOTE and feedback in a comment there to show your support and contribute to the discussion.

 

We hope this sheds some light on this.

 

Cheers!

27 Replies

JacobGC
Visitor
Nope! (*NOT* solved!) My wife and I experience the same conflict -- playing over eachothers' music -- even after upgrading and with each of us logged into our separate Premium accounts! This conflict was dramatically demonstrated at different times last week: my wife abruptly interrupted my morning commute podcast (dangerous enough driving through a blizzard!) when she repeatedly attempted to play her morning wake-up mix. Late at night, I woke up our colicky infant from his white noise slumber with a true crime podcast that suddenly began playing on his nursery speaker! Please resolve this bizarre and clearly profit-driven software glitch!!

dipsandjane
Casual Listener
Maxim - we have the same issue and have separate accounts (under a family plan). Simultaneous playback is fine if using separate bluetooth speakers but the moment Alexa is used we can't play (on any device) at the same time. Infuriating and seems to be no solution. Please please please sort Spotify

pamulli
Newbie

As has been noted, the single device per user policy makes Spotify mostly useless with a shared device such as Google Home, Alexa or Android TV.  You can't expect different users to login to the device each time they want to play music. If we are listening to music on Android TV and the account holder leaves, it's not conveniont for someone else to have to login to listen to music. Having a remotely complex password makes that too frustrating to deal with. If I have a family plan, I should be able to play on at least 2 devices. Having my personal song preferences isn't as important as this basic functionality.

Ianpscott1002
Music Fan
Could not agree more. This perfectly sums up the utterly useless approach Spotify has adopted with regards to smart speakers. For a company who led the move to streaming it is amazing they have not embraced the move towards such devices. Their approach is simply ignoring what their customers want and need. Come on Spotify..... you have a family membership that in no way represents what families need!!! We just want any family to walk up to any speaker in the house and play music and not get bounced off because because mum had started listening to something else in the lounge. One at a time.... really... how does this possibly make sense.... ridiculous 🤬

_finney
Newbie

It's embarrassing that I pay for a family account and because I have too many children my wife can't actively do chores in another room and listen to my playlist with me. Cheap ass Spotify can't figure out how to share music over a network so we have to suffer. Considering a cheaper option at this point.

carrjar
Visitor

Please stop suggesting Amazon Household. I have a Spotify Premium plan.  Within that, my daughter has her account, my son has his account.  The each have an Amazon Echo in their room.  When my son or daughter request a song on their respective devices, I don't want it interrupting my podcast when I'm at work, or out on a walk.  Why is this so complicated?

Hilary6
Visitor

So I have a family premium account (this includes 2 kids accounts) and we are unable to play simultaneously either. When we play music it comes from my Spotify account still and I’ve logged out reloaded my Spotify to see if this would fix the problem but it hasn’t. Only one person can play music at a time. We have 2 google mini nests and 3 google wifi nests in our house. Any advice would be very appreciated. Regards 

Zachary116
Newbie
Hi please can you help? Myself and husband are logged into our own separate accounts yet it keeps kicking us off when trying to play our music separately but at the same time
SUGGESTED POSTS