Can't accept familiar invitation

[Gerandres]

Can you help me please? My sister sent me an invitation to use the familiar premium plan but the system didn't let me accept it. 

[Luke]

Hey @Gerandres,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke