Can't add my child to family plan

Can't add my child to family plan


I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred."

Please help

1 Reply


Hey @Thabitha ,


Thanks for coming to the Community.

Can you please tell her to give it a try on another device and/or in another browser? She can also try it in an incognito browser window.


Let me know how it goes 🙂

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