Can't add new family member

[bpradosmp]

Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error saying she cannot be a member of a family plan. No support phone or email addresses in Brazil   . .... No way to get any help from Spotify .. . any advices? 

[Mantisentil]

Hey there @bpradosmp !

Can you check out this support article, and try the steps under the segment "invite didn't work" Let me know how it goes 🙂