Can't add to family account

[louise1210]

Plan

Family

Country

UK

Device

Microsoft Surface Pro 4

Operating System

Windows 10

My Question or Issue

I have just upgraded to a family account and tried to add my mum - she previously had created a family account herself but we decided I should be the main account, so cancelled hers. When she clicks the link in the invite email it just goes to her plan page and doesn't add her - do we need to wait until the month of her family account is up? Will she be able to join after that?

[Brunelicia]

Hi there,

Please keep in mind that your mother can only switch from one Family Plan to another once every 12 months. 

Thanks 🙂