Can't join Premium for Family Account

myk7 · 2017-12-17

I keep getting the following error message after my husband sends the invitation numerous times. Please let me know what's wrong.

3 - Oops something went wrong, please try again.

Maxim · 2017-12-17

I'd recommend reaching out to Support so they can manually confirm that you reside at the same address as him.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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