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Can't join Premium for family.

Can't join Premium for family.

Plan

Premium

Country

 Denmark

Device

(iPhone 7)

Operating System

(Windows 10)

 

My Question or Issue

 Im not able to join our family plan for some reason that i don't have the answer to. - that's why im reaching for help. i can see on the other tickets, that it's a commun problem. what can i possible to to become a mamber of the spotify plan. 

i have read the FAQ, but its not helping much. 

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Reply
2 Replies

Exactly the same thing is happening, I am trying to add my partner and it keeps saying his address isn’t verified, we have moved since but we are almost certain that he is entering the correct address? 

Hey @Sejepatrick123 and @Tofuincident,

 

Thanks for reaching out to us about this.

 

This is an issue that a lot of Premium for Family users experience. The best way to go about this is to get in touch with our Customer Support team here, who will be able to take a look at your account and see what's happening behind the scenes.

 

Hope that helps, and let us know how it goes!

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