Can´t join Spotify Family

[Chaka3]

Dear team,

I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same address as the owner of the family but system wrote me that they can´t confirm that I live at the same adress as the "main owner of the account". Can you please help me with that? Thank you.

[OviiiOne]

Hello @Chaka3, welcome to the Spotify Community!

In order to join the Family Plan members must live at the same address.

[Chaka3]

Hi OviiiOne,

yes, I know that. I am giving a right address there but I can´t get back because spotify can´t verify it. Can be somewhere in the process an error or bug ? 

Thanks.

[Vitobello]

I have the same problem.

[OviiiOne]

If you live in the same address and can't join the Family Plan you should contact Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉