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Can't kick a Familymember/ Loschung eines Familienmembers geht nicht

Can't kick a Familymember/ Loschung eines Familienmembers geht nicht

Hey there,

my brotheres account was hacked, so I want to kick his account until this Problem is solved. But I can't kick his account out of the family ... for my Mom and Dad it is possible, but my brothers account can't get deletet from the family plan...

May you can helb me please? Sorry for my bad english ...

 

 

Da der Account meines Bruders gehackt wurde, mochte ich diesen zwischenzeitlich aus dem Familienaccount schmeissen. Leider geht das nicht... Ich habe es bei meinen Eltern versucht, da hat es ohne Probleme funktioniert... 

Viellicht kann mir jemand von euch helfen und kann mir sagen wie ich die Loschung vornehmen kann.

 

Danke

Reply
3 Replies

Hey @Musikkus,


Thanks for reaching out.

 

Are you getting any error messages when you try to remove the account from your Premium for Family plan?

 

I'd also recommend trying it out using a different browser or an incognito window.

 

Lastly, please tell your brother to visit this link for all the info on how he can get his account back.

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Thank you for your answer. First of all, my Brother has his account back, so the main problem is solved.

 

Nevertheless it is not possible to delete him. No matter which browser I try. I simply can not klick on his entry... If I click on my fathers entry I reach a side where I have to confirm the deletion. If I klick on my brotheres entry nothing happens.

 

THX 

 

Thanks for letting me know.

 

Can you try it on another device?

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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