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Can't redeem gift card on Family Plan.

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Can't redeem gift card on Family Plan.

I received a gift card from a company that I work for, the instructions tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2. Log in or create your Spotify account 3. Enter the PIN below

 

Once I get there the fields on the page ask for a premium code as well as zip code, however, the gift card only provides Card # and PIN.

 

How do I redeem this gift card with my Spotify Family account?

 

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Hey @dennis13th, thanks for reaching out to the Community!

 

The Spotify gift cards are only for Premium Individual plans. You won’t be able to use them for Premium Student, Premium Family, Premium Duo, or trial offers. 

 

If you would like to redeem your gift card for a individual Premium subscriber and don’t know the Postal code, then I’d recommend getting in touch with the company you work for as they can take a closer look for you.

 

More information on gift cards can be found in this support article.

 

I hope you’ll find this useful. If you need anything else, just ask. I’d be happy to help!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Marked as solution

Hey @dennis13th, thanks for reaching out to the Community!

 

The Spotify gift cards are only for Premium Individual plans. You won’t be able to use them for Premium Student, Premium Family, Premium Duo, or trial offers. 

 

If you would like to redeem your gift card for a individual Premium subscriber and don’t know the Postal code, then I’d recommend getting in touch with the company you work for as they can take a closer look for you.

 

More information on gift cards can be found in this support article.

 

I hope you’ll find this useful. If you need anything else, just ask. I’d be happy to help!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Spotify gift cards are a total misleading scam. It says this on the back in the fine print. Should be in big font that its only for individual plans. Unfair business practice. 

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