Can't remove family member

[RAVL0S]

I need to remove a family member but if I go yo the members administration it says I already have 6 members but there is one that doesn't have a name and the arrow button is not displayed to manually remove it

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[RAVL0S]

Hi @RAVL0S,

Thanks for the reply. As we cannot access accounts directly from the Community, could you instead reach out to our support team, they should be able to remove that member from their side for you.

Hope this helps.

[Joan]

Hi @RAVL0S,

Thanks for reaching out. Does this happen across all devices you access the page on? If you know who that user is, can you ask them to try and leave from their own account page? If the issue persists, please send us some screenshots (making sure to hide any sensitive information).

Let us know how it goes.

[RAVL0S]

Yes, ive tried using multiple devices and different web browsers but it's the same. Unfortunately this person has become unreachable so I can't ask her to do what you've suggested. I've attached an image where you can observe it says I have 6/6 accounts used and also one of the members seems to be unassigned but it doesn't show the option to remove it. Also down below the link for sharing in disabled 

[Joan]

Hi @RAVL0S,

Thanks for the reply. As we cannot access accounts directly from the Community, could you instead reach out to our support team, they should be able to remove that member from their side for you.

Hope this helps.

[liawerneck]

hi, I can not remove a member from my family account.

[nigeg]

Hi. 

I'm on the premium family plan with 4 user's out of 6. I received 2 emails overnight saying that some unknown users had accepted my invite to join the plan and we're now added.

I checked my account and there are now two unnamed users in the plan as 'plan members'. I cannot click on them and cannot remove them. 

Any ideas how I can get rid of them? I've updated my password today.

Thanks...