Can't upgrade to premium on family subscription

[meldoom]

Plan

Family Premium

Country

Australia

Device

iPhone 6

One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and then the app should turn to premium, but it prompts me for card details. Am I  fine to enter my card details and not get charged twice ?

thanks

Ryan

[Billy-J]

Hey @meldoom, and welcome to the community.

Hope you're doing great! 

To confirm, are you the one that's trying to upgrade to Premium for Family, or is it a member that wants to join your plan?

Keep me updated 🙂 

[meldoom]

Hi billy,

thanks for hitting me back. No I'm not the one trying to upgrade to premium. 

Basically I added my girlfriend to the family subscription as it was a better deal. and it worked fine. But since she has got a new phone, it won't let her upgrade to premium from free. She still has the same Spotify account etc

thanks again billy. 

[Billy-J]

Hey @meldoom.

Thanks for the confirmation! 

Could you try sending your girlfriend another invite using a different browser or incognito mode? If that doesn't help, please send me a screenshot of the error message being shown (make sure that you're hiding sensitive info before posting to the community).

Let me know how this goes 🙂