Cancelled account, but cant change family address

Cancelled account, but cant change family address

cyar

Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account until the old account expires, in a whole month? I must have made a typo because the family cannot join. Any tips on what I should do? Have I got this right? thnaks... see typo

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1 Reply

Billy-J

Hey @cyar, and welcome to the community.

Hope you're doing great! 

 

Sorry to hear this. If you move, or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account.

 

I hope this helps 🙂 

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