Cancelled subscription didn't go through?

[bjarkirafn]

Hey!

I subscribed to family account, but couldn't add my daughter since she had a private subscription. So I cancelled her subscription, so I could add her to the family account. But now I noticed that I have been paying for her and family account since desember 2016. 

Do you know why this has happened and what can be done?

[Tom · Accepted solution]

Hello @bjarkirafn,

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They can look into your account to have a look 🙂

Keep me posted 🙂

[bjarkirafn]

Thank you so much! I couldn't find where I could contact Spotify support on the site! So thank you so much for saving me a ton of time! 😄

[Tom]

No problem, gald I could help you. 🙂

https://open.spotify.com/track/74fOjvcwsZU862E94uwwMP