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Cannot Add new Family Member, Spotify thinks we live in different countries

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Cannot Add new Family Member, Spotify thinks we live in different countries

Plan

Premium Family

Country

Sweden

 

Device

iPhone 8

Operating System

iOS 16.7.2

 

My Question or Issue

We have been trying to add out two younger sons to our Premium Family account with no success. We follow the procedure by sending a link by the owner of the Premium Family contract but once the recipient wants to redeem the invitation we keep on getting the same error stating that we must live in the same address and that it seems we are trying to go into premium from a different country. But we are doing this in the same country where we pay for the Premium Family contract and in the same address. The address entered by invitee is exactly the same as the one present in the inviter`s account, so no typo issue here.

 

 

 

 

 

 

 

Reply

Accepted Solutions
Marked as solution

Hey @jsanchez-es,

 

Thanks for reaching out.

 

In that case, it's not about the address that is being entered, but instead, it's the account's country setting that doesn't seem to match.

 

You can check it at https://www.spotify.com/account/profile/ 🙂

Let me know how it goes.

MaximSpotify Star
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Note: I'm not a Spotify employee.

View solution in original post

9 Replies
Marked as solution

Hey @jsanchez-es,

 

Thanks for reaching out.

 

In that case, it's not about the address that is being entered, but instead, it's the account's country setting that doesn't seem to match.

 

You can check it at https://www.spotify.com/account/profile/ 🙂

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I am having the same problem.. i am a diplomat so i am always living abroad and its a nightmare trying to add family members. Now i live in Ethiopia with my wife and i have been trying to add her but she keeps on getting the same message that she is in a different country. I changed the address on mine but still no solution. Can you please help me 

Thanks for your reply Maxim. I checked the country and one of my kids account was created while we were on vacation in Spain and was registered as a Spanish account, but the other kids account was created in Sweden, and both had the same issue. In any case, I changed the country and invited both kids to the Premium Family and it worked. So issue solved. Thanks again,

 

Jose

Hey @dwamt5t8w3seklqchkjd,

 

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hey @jsanchez-es,

 

Great, thanks for letting me know! 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

My wife used to live in the USA. We now live together at the same address in the UK.

 

I am trying to add my wife to premium family, but it gives the 'you need to be at the same address, try again when you are at the same address' error.

 

We are at the same address. My wife is literally sat next to me, in the house we both live in.

 

My wife was able to change the country in the dropdown, but it still insists we are not in the same country when following the link to join my premium sub. The Spotify app is absolutely determined that my wife is in the USA.

 

What am I supposed to do here? I'm paying for the service but we can't use it?

.

A moderator merged my thread with this one, however we have already tried the solution given here and in my initial post.

 

Please help?

 

Hi there @RoyalViolent,

 

Welcome to the Spotify Community!

 

It's possible that her account's country is still set to the USA. I'd recommend checking out this article for more info on how to change it. Once it has been set to the UK, she should be able to join the Family plan.

 

Hope this helps. Cheers 🤘

YordanModerator
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