Help Wizard

Step 1


Cannot Join Family Membership

Cannot Join Family Membership


I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress other new members join.

1 Reply

Hey @darthslayer, welcome to the Spotify Community!


This is odd. As long as she lives at your same address, she shouldn't have a problem to join your Premium for Family plan. Can you send her a new invite? We suggest that she tries to accept it from a computer, using a Google Chrome incognito window.


Make sure that she logs into the right account when accepting the invite.


Let us know if that helps.

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