Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot accept invite to premium duo

Cannot accept invite to premium duo

Plan

Premium 

Country

Ukraine

Device

Google Pixel 3

Operating System

Android 12

 

My Question or Issue
I get invite from my wife to join Spotify Premium Duo

After i enter the home address, and confirm it - i get the message "There was a problem. Please try again later."
I tried yesterday, on my phone, in browser, and today on desktop - result is the same.
Country in Spotify account - same for me, and my wife

Reply
4 Replies

Hey @defold94 ,

 

Thanks for coming to the Community.

 

Do you currently have regular Premium, Duo or Family yourself? If you have regular Premium, which payment method are you using to pay for it?

 

And if you're on the free plan, let me know too. 🙂

 

Looking forward to your reply.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Currently i have Premium Individual (1 month free), i migrate from YT 2 week ago.
Payment method, what i choose - debit mastercard (my payment card in Google Play).

UP

Hey @defold94 ,

 

Thanks for letting me know.

 

Since you're paying through Google Play, you'll first need to cancel your subscription and wait for it to end. Once it has ended, you'll be able to accept the invite. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts