Cannot add sister to family plan

[Glognark]

I invited my sister to my Family plan. She accepted the invitation and the subscription worked for a while, but then she was reverted to Free user and gets an error when she tries to join my Family plan again. We DO live in the same address, and I read that the only way to solve this problem is to ask customer service for a solution. So I would appreciate some help fixing this.

[Joseant26]

I have the same issue, it only worked for 1 month 

[Katerina]

Hey there @Glognark,

Thanks for posting and welcome to the Community!

Just to confirm, have you tried inviting again your sister to your Premium for Family plan? If so, it'd be helpful if you could let us know if you see any error messages when she tries to join your plan.

Keep in mind that all members of the plan must reside at the same physical address.

If we’re unable to verify the members of a Premium for Family plan, they will be removed from the plan but they can always restore the Premium features by upgrading to a standalone Premium subscription. You can check out our other trials and offers.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

[Jakub1M]

Same problem here. It just turned back on Free spotify and now noone can join back.

[Glognark]

Thanks. Yes, she gets the following error, and I re-invited her several times:

And yes, like I said, we live in the same address.

Nice day to you too.

[ListenToGlobal]

Hey @Glognark,

May I ask how many accounts you have added to your Premium Family plan? Perhaps you've reached the maximum amount of 6 accounts (you + 5 other accounts).

Let me know!

Felix

[Jakub1M]

It's not because of the limit. In our spotify plan, we are exactly 5 and this thing happnes. 

[Glognark]

No, that is not the case either. I just had me and one other in the plan when I invited her.

[glabys]

Yo tambien tengo ese problema, lo pudite solcionar ? 

I also have the same problem , you have been able to solve?

[Katerina · Accepted solution]

Hey again @Glognark,

Thanks for keeping us in the loop!

We'd suggest in this case to reach out to us by following the link here. This way, our support team can investigate further behind the scenes for you.

Let us know how it goes 🙂

[Glognark]

Will do, thanks.