Cannot create Kids profile

[noekNL]

For some reason I don’t seem to be able to create a Kids profile in my Spotify Family account.

In my account management page, I can invite new members in the free slots, but there is no option to use them for a Kids account?

in the Spotify online manual it refers me to a “Grown ups” menu, but I cannot locate this anywhere. Not from the webpage view, nor in the app.

What am I doing wrong here? Can someone point me in the right direction to create a kids profile? Thanks in advance!

[Maxim]

Hey @noekNL,

Thanks for reaching out.

You can learn how to create a Spotify Kids profile here, if the feature is available in your country.

I hope this helps! 🙂

[noekNL]

That is the help page I was referring to, I already tried to follow those steps, but the “Grown ups” menu mentioned there I cannot find this anywhere?

[Maxim]

Hey again, @noekNL,

Thanks for getting back.

Can you please share a screenshot of which settings are available to you within the Spotify Kids app?

[noekNL]

Oh I see you mention the Kids app. I don’t have that app, it’s my brothers kids I’m trying to create a profile for. I need to manage the profiles from my admin page, because we are not physically in the same location.

[Maxim]

Hey @noekNL,

Thanks for clarifying.

Unfortunately, this can only be managed through the Spotify Kids app. I believe it’s designed this way because all Premium Family members are required to live at the same address, so it likely wasn’t necessary to add this feature to the website—especially since kids typically use their own device or a parent’s.

I hope this clears things up 🙂