Cannot join a family plan

[swassboss101]

I have been presented with the “There was a problem” screen multiple times throughout today, with different links and in different browsers while trying to join a family plan link. My address is the same as the plan manager’s.

Plan

Premium Duo

Country

USA

Device

(iPhone 14)

Operating System

(iOS 17)

[Maxim]

Hey @swassboss101,

Thanks for reaching out.

Are you currently the owner of another Premium Family/Duo plan by any chance? If so, you'll first have to cancel that subscription and wait until it has ended before you'll be able to accept the invite 🙂

If that's not the case, however, let me know, and I'll see what else I can suggest.