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Changed plan from dou premium to family premium

Changed plan from dou premium to family premium

  • Plan

Premium 

Country

Pakistan 

Device

OnePlus 7t pro

Operating System

Android 11

 

My Question or Issue

I had 2 days before my duo plan was expired so I decided to upgrade to family premium but on my Spotify account it's still showing duo premium not family premium I'm confused since I paid the amount for family plan I have attached pictures for proof please do reply.

 

<snip - Moderator edit>

Screenshot_20221014-190545.jpg
Reply
3 Replies

Hey @SaifUlMulk,

In this case it would be best to reach out to our support folks to see what has happened here, as we're unable to see your accounts from the Community 🙂
If your plan has remained unchanged, it may be worth a shot to verify with your bank if your payment for Premium Family has successfully gone through.
We're here for you if any further questions arise.
Thanks!

VasilModerator
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My problem is fixed thanks for replying tho.

Hey @SaifUlMulk,

 

Thanks for your reply.

 

We're really glad this is now fixed for you. We'd like to add that we've gone ahead and edited your post, since on of the screenshots you kindly sent us contained sensitive info. Keep in mind this is a public space, so, to maintain your data secure, we've deleted said screenshot.
 

If anything else comes up, the Community will always be here for you.
 

Cheers!

AlejaRModerator
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