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Changing address without losing profile

Changing address without losing profile

I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and suggested music on their profiles? It really is the most ridiculous thing I have ever come across just to change an address

(iOS 10, Android Oreo, Windows 10,etc.)

 

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1 Reply

Hey @pinkdeb!

 

Welcome to the Community, we're here to help. 🙂

 

Since it isn't possible to change the address of an existing plan, you'll need to cancel the subscription. However, since all of the Premium Family members should own their own, unique Spotify account, they'll keep their playlists, listening activity etc. The only thing they'll have to do again is to download music for offline listening when they're on Premium Family again I believe.

Please visit this page > "Manage your Premium for Family plan" > "Cancel or leave" on how to cancel your active subscription.

After cancelling, you might have to wait until the next scheduled billing date to upgrade to Premium Family again.

 

Let me know if you still have any open questions, I'd love to help.

Felix

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