Announcements

Changing to a new family plan.

Changing to a new family plan.

Plan

Free/Premium/Family premium

Country

 Dominican Republic

Device

Sony experia XA1

Operating System

Android Oreo

 

My Question or Issue

 Hello guys, I am new here but I have an issue. I am trying to accept a family plan invitation but it shows me a message that accounts can not change family plans more than once in a year but I have only been in one family plan and can not enter this new one. How can I make it work? 

Reply
1 Reply

Hey @Aaronhersan, and welcome to the community.

Hope you're doing great! 

 

I understand your concern. 

Yes, if you have already been in a Family plan, and are trying to switch to the new one, you won't be able to. As stated in this support article,

  • 'You can only switch from one Family plan to another once every 12 months'

I hope that clarifies things! If you need help with anything else, just let me know 🙂 

Billy-JSpotify Star
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