Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Charged for free trial of family

Charged for free trial of family

How do I get this refunded?


1 Reply

Hey @DarrylLeMaire,


Thanks for posting and welcome to the Community.


Keep in mind that we don't offer a trial for Premium for Family subsciptions at the moment. However, if you availed of a trial for a regular Premium subscription and then switched to a Premium for Family plan, you shouldn't be charged right away. 


In that case, your next payment date will be earlier than it was, due to the difference between the rate for a regular Premium subscription and a Premium for Family.


On another note, you can view our refund policy here.


Hope this helps clarifies things 🙂

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

Suggested posts