Charged twice & subscription hasn't changed

[Izarytorres]

Hi guys, 

Is there a Spotify customer service? I tried upgrading my account to student but when trying to put my school information the cursor wasn't working so technically i wasn't done with my information but I tried it twice  & put my card details twice and it charged. I checked my bank account and it shows a double charge but my Spotify subscription is the same, no premium.

[Daisy]

Hey @Izarytorres.

Welcome to the Community!

If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂