Charged twice for family premium

user-removed · 2018-08-07

I was charged for premium $9.99 on the 3rd and then I was charged again $14.99 for family premium

Why was I charged twice? I have the family premium.

user-removed · 2018-08-07

Hi kstumpers75, welcome to the community!

I would send a Tweet to @SpotifyCares ASAP so they can resolve this issue quickly. I have had account/subscription issues in the past, and they were able to solve them within 30 minutes.

Feel free to let me know how you go.

Thanks, and have a lovely day!

user-removed · 2018-08-07

Thanks but what happens if I don’t have Twitter lol

Bittencourt · 2018-08-08

Hi @user-removed, thanks for writing!

It looks like you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

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