We're aware that some of you are currently experiencing issues with redeeming your gift cards! We'll keep you posted here.

Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Credit card not accepted

Credit card not accepted

Just signed up for a premium family account and I get a message back that credit card payment not accepted.

I checked my credit card info, my cc account and everything is in order. There is no reason for it to not be accepted.
1 Reply

Hi there, welcome to the Spotify Community!


I'm sorry about that. Could you please try again, this time using a different browser in your computer? Clearing the cache or using an anonymous window might also help.


Let me know how it goes!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts