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Customization of playlists (cover and description box)

Customization of playlists (cover and description box)

SmukkeMadsR

Plan

Free/Premium

Country

 

Device

(iPhone 6s,  pc)

Operating System

(iOS 12, Windows 10,etc.)

 

My Question or Issue

 i got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan. 

Reply
2 Replies

Maxim

Hey @SmukkeMadsR,

 

Thanks for reaching out to the Community.

 

Don’t worry - this is an issue that a lot of Premium for Family users experience. The best way to go about this is to get in touch with our Customer Support team here, who will be able to take a look at your account and see what's happening backstage.

 

Hope that helps!

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Jemi

Hey @SmukkeMadsR,

 

Just to add to what @Maxim said, and as this help article explains; "All members of a Premium for Family plan must reside at the same physical address.

 

If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan.

 

If this happens, you may restore your Premium features by upgrading to a standalone Premium subscription. Check out our other trials and offers.

 

Hope you'll get this sorted out with the support team 🙂

 

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