Dad can't connect to my Premium Family plan

[govedaite]

I've sent my dad an invitation, but we can't connect him, error message "03 - oops something went wrong, try again" appears. Trying again doesn't help.

Thanks

I.

[Maxim]

Hey @govedaite,

Please tell your Dad to reach out to Support so they can manually confirm that he resides at the same address.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.