Delete family account without plan manager

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Delete family account without plan manager

katarinatour
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Im not the plan manager of our family account but want to delete it. Our plan manager cant access his account anymore (old email adress). How do we stop the payment? 

 

1 Reply

OneByBoo
Rock Star 19
Rock Star 19

Hi there @katarinatour,

thanks for reaching out !

 

Only the plan owner can make changes within your Family plan account.

 

Therefore, if you've lost access to the account, I'd recommend you reach out to support through this "About Us" page and have them help you out.

 

Let me know if you have further questions 🙂

OneByBooRock Star 19
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