Deleted account and join family plan

[amakda]

Plan

Premium

Country

England

My Question or Issue

Issue 1

I have a Family plan. My daughter created a new spotify account so could try to add her on.

I can't click on the option 'Add members to your plan' - See attachment.

When I sent her the 'Invite someone' link to try and join the family plan, that wouldn't work either.

Issue 2

So we decided to delete her account, wait 7 days and try to create a new account.

We cannot create a new account with her existing email address now. The FAQ mentions a new account cannot be created with a username, but does not mention with email. No username was created with her old account.

Hope the community can help.

Thank you

[Maxim]

Hey @amakda,

Thanks for reaching out.

Unfortunately, I don't see any attachments that are associated with your posts - maybe the upload failed? In any case, she should have no issues joining the plan using the invite link you provided. Can you share the exact error message she got?

Also, after closing a Spotify account, it can take around 14-30 days for the email address to become available for sign up again. 

[amakda]

HI @maxim See attachment again. I thought it uploaded 1st time round.

[Maxim]

Hey @amakda,

Thanks, I can see it now. The best way to invite members to your plan is to directly send them the invite link 🙂

[amakda]

hi @maxim

we tried the invite link after the account was created but that wouldn't take us to an appropriate page to link the family plan

[Maxim]

Hey @amakda,

Thanks for letting me know.

Can you please post a screenshot of the page that appeared after opening the invite link? Just make sure to remove any private info from the screenshot, if there's any.

[amakda]

hi @maxim

As per issue 2, we can't create a new account yet as waiting for the email address to be cleared so can create a new account with the same email ad.

[OscarDC]

Hey @amakda,

Thank you for keeping in contact.

Jumping in just to mention that this could also be related to the country registered on your accounts. Bear in mind that since the Premium Family plan is designed for family members who live together, if one of the users (including the owner) has a different country set on their account, it will display an error when trying the joining process. 

So we'd recommend checking the country set to your account by following the steps mentioned in this article and updating it if it's not the one you're currently located in before sending the invite to your daughter once again.

Hope this helps. Let us know how it goes. 

[amakda]

hi @maxim and @oscardc 

UPDATE - New account has been created for her with the same email address. No country was selected nor was an option given to enter address when creating an account.

We have tried to add the new account to the family plan. We are asked to enter the address and which we do that is the same as on the family plan account.

We get the below error.

[Dessi]

Hey @amakda,

Thanks for trying this out and for the info!

There definitely seems to be some sort of a country mismatch on one of the accounts if you're getting this error. What we recommend is checking the country on both your daughter's account and your own one to see if they're the same. You can do that on your account pages. It's also important to see what the registered address for your Family plan is and compare it with your account's country.

In case it's different, you can try @OscarDC's suggestion about updating your country settings by following the steps in this article before sending the invite to your daughter again.

Hope this helps.