Double payment

[katyabarnes]

I’m a long-time user and have had a Premium subscription for a long time. However, I upgraded to a Family account today and was instantly charged the £14.99. I was recently charged £9.99 for my usual subscription, so am confused as to why I have instantly been charged the full amount. Surely this makes the £9.99 I have just paid void as this month is not over? 

[Nico]

Hey @katyabarnes! Welcome to the Spotify Community. ^^

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps! ^^

Peace