Downloaded music won't play offline. Just the host is affected.

[Basstian]

My downloaded songs/playlists/albums can not be played after a uncertain amount of time. I tried to reinstall the app and to delete the songs and download them again. But still nothing. And yes I got enough storage and I payed for spotify family in time. The host is the only one affected.

DEVICE: Huawei p9 Lite 

Android 7.0

[Katerina]

Hey there @Basstian,

Thanks for reaching out and welcome to the Community!

It sounds like an issue with the cached information of the app on the plan owner's device. In this case, we'd recommend making sure to follow all the steps provided in this Spotify Answer for a clean installation of the app.

If that doesn't do the trick and you're still having troubles, we'd suggest taking a look at this support site article.

Let us know how things go! We'll be right here if you need more help.

Have a lovely day 🙂