Duo Premium bug

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Duo Premium bug

fortuuna
Casual Listener

Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address.  What is going on!?  I restarted her phone and still the same problem.  I re-entered the address on my account, re-invited, still not working.  Any suggestions? 

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Re: Duo Premium bug

OneByBoo
Rock Star 19
Rock Star 19

Hi there @fortuuna

thanks for reaching out to the Spotify community !

 

First of all, I'd like you both to log in to your account overview page here to make sure the country listed in both accounts match.

 

Then, please use an Incognito web page to have your wife try processing the invite once again.

 

Let me know how it goes 🙂

OneByBooRock Star 19
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2 Replies
Solution!

Re: Duo Premium bug

OneByBoo
Rock Star 19
Rock Star 19

Hi there @fortuuna

thanks for reaching out to the Spotify community !

 

First of all, I'd like you both to log in to your account overview page here to make sure the country listed in both accounts match.

 

Then, please use an Incognito web page to have your wife try processing the invite once again.

 

Let me know how it goes 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Duo Premium bug

fortuuna
Casual Listener
yep got it sorted! for some reason my wifes account had a different country.
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