Duo plan issue

[mayukhak]

• Plan

Free

Country

USA

Device

iPhone 12 mini

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

my sister invited me to her spotify duo plan, but the Spotify Duo plan won’t let me join it. When i tried to join it, i was told i can only join one plan every 12 months. How do i verify that she is my sister and we live under the same roof? 

[Jose_M]

Hello @mayukhak!

Thanks for coming to the Spotify Community. The error message that you're getting indicates that you have been part of a different Duo plan in the last 12 months. Unfortunately, you can only join one Duo plan every 12 months. As a workaround, you create a new account and transfer content from the old account to the new one following these steps. Then, ask the plan's manager to send you an invite to the new account.

Hope this helps!