Duo subscription not showing up

[RoMohan]

Plan

Premium

Country

India

Device

Macbook, Android

My Question or Issue

I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, I had to cancel my premium subscription first and then join the Duo six-month plan). But my Duo subscription doesn't show up on my account overview page. I wasn't even asked for my address when I subscribed, which I believe is supposed to happen. I tried going to the Duo and the invite page directly using links I found on the forum, but that just takes me to a three-circle-loading page. 

I tried the fixes suggested here (logging in from a different device/incognito window), but I keep ending up at the three-circles loading page. Can someone please help me with this? 

[Mihail]

Hey @RoMohan,

Thanks for reaching out and welcome to the Community.

Could you share a screenshot of how your account page looks like? There in the Your Plan section you should see Duo if the plan was activated correctly.

Keep us posted. We'll be on the lookout for your reply.