E-mails with invitation to Family are not sent

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E-mails with invitation to Family are not sent

PG59
Casual Listener

 

 

Plan

Premium - Family

Country

 The Netherlands

Device

PC (Windows), iphone X, Iphone 7 ( latest IOS ) 

Operating Sys

 iOS

My Question or Issue

Hello, I have upgraded my account from premium to premium family and am trying to add my wife and daughter to that plan by sending an invitaion to their e-mail, however the invitation is not received. 

 

I have tried to resend multiple times, also have tried to cancel and send again. The e-mail addresses are correct. Is there any other way to add family members or how can I contact support to solve this issue? 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @PG59,


You can try sending the invites to an alternate email address. The email address doesn't need to be associated with any Spotify account. I also recommend checking the spam/junk folders.


Let me know how it goes.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @PG59,


You can try sending the invites to an alternate email address. The email address doesn't need to be associated with any Spotify account. I also recommend checking the spam/junk folders.


Let me know how it goes.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

PG59
Casual Listener
Thanks Maxim. Meanwhile we discovered that exactly this solution works!

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