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Email not received

Fran_Fran
Casual Listener

 

Hello everyone,

I have a problem with my new family premium account. My daughter received the invitation mail and succeeded to join but my husband didn't even receive the mail.

We tried to cancel the invitation and send it again, it didn't work. We also tried to change his disconnect and reconnect his spotify account and it didn't work again !

Please, does someone have an issue for this ?

 

1 ACCEPTED SOLUTION

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Solution!

Noah
Spotify Star
Spotify Star

Hey @Fran_Fran,

 

Welcome to the community!

I'd recommend trying to send the Premium for Family invite to another email address and have the person you're trying to invite open the email on their own device and click ACCEPT INVITATION. Gmail works well for most users.

 

Let me know how it goes. Happy listening 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies
Solution!

Noah
Spotify Star
Spotify Star

Hey @Fran_Fran,

 

Welcome to the community!

I'd recommend trying to send the Premium for Family invite to another email address and have the person you're trying to invite open the email on their own device and click ACCEPT INVITATION. Gmail works well for most users.

 

Let me know how it goes. Happy listening 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Fran_Fran
Casual Listener

Thank you a lot it worked !

It's not really convenient to have to create a new address, I hope it'll be fixed soon 🙂

Noah
Spotify Star
Spotify Star

Hey @Fran_Fran,

 

You're welcome! I'll pass your feedback onto the right team at Spotify.

 

Just give me a shout if anything else comes up 🙂

 

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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