Entering correct address but recieving: "Your Home Address Doesn't Match"

[ShootMyFruit]

I'm UK based (country set to UK in account, before you ask!). I am a paying plan member of a Spotify Premium Family subscription and am having issues with updating my address following a family move. 

The Family Plan manager has informed me that I am to recieve an email about changing my address. I have not recieved this and the 7 days time-limit is due to expire tonight. I have looked how to do this without an email and have found the "redirect" link. Despite entering the correct address in numerous browsers/incognito modes, I am still receiving the error message found in the title. 

Considering the timely ramifications of not updating your address... I would really appreciate if this issue could be recitified immediately. Or, at the least, a "pause" applied so that I don't have to face 12 months outside the plan. 

Thanks!

[Maxim]

Hey @ShootMyFruit,

Thanks for coming to the Community.

If you’re having trouble with re-verifying your Premium Family membership, the first step is to double-check with the plan manager. They’ll need to confirm that they’ve updated the address for the plan, as this triggers the re-verification process. Once updated, members should receive an email to re-verify their accounts.

If the plan manager has already done this, make sure to check your spam or junk folder, as the email might’ve ended up there.

It’s great that you’ve already tried some troubleshooting, like using incognito mode and different browsers—those are always good steps. However, if the issue persists, it’s best to get in touch with the Spotify Support team. They can take a closer look behind the scenes and provide more clarity on what’s happening.

Let us know if you need anything else 🙂