Error en la forma de pago!

[DanielVGT]

No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro método de pago". 

Que solución me pueden dar a este problema? 

Plan

Free/Familiar

Country

México

Device

(iPhone 7 Plus) 

Operating System

(iOS 10)

[MaríaCamila]

Hey @DanielVGT, welcome to the Spotify Community!

We hope you don't mind if we reply in English. In this case, could you make sure that your payment card meets these requirements? If so, we’d recommend reaching out to your bank for more info.

In the meantime, we suggest you clear the cache/cookies from your browser and try to make the payment again.

Cheers 🙂