Error on Spotify Premium Family

[LSusan]

I sent an invite to my daughter.  She received an error that reads: "Unable to join this Family plan.  Try again by clicking the ACCEPT INVITE button in your email.  If that doesn't work ask the plan owner to send another invite."  My daughter tried to accept invite again several times, it still isn't working.  Why is this?  How do I RESEND an invite?  Will this be counted as an additional invite?  You only get 5 invites per household/family.

[Luke]

Hey @LSusan,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke