Help Wizard

Step 1


Error when joining family account

Error when joining family account

My Question or Issue

until today I have my own premium account. I would like to switch to my partner's family account, but I keep getting an error message (without error code) There is no code with the error message. I have already tried it several times with different invites. The address is correct. I canceled my own premium account and it expires today.
How can I fix this error?





iphone en pc

Operating System

Windows 10 en google Chrome 

2 Replies

note: I already tried: Try to use this link replacing the xxxxxxxxxxxxx with the code received by mail:


Does not work. 

Hey there @Milou90,


Thank you for your post here in the Community.


There's currently an ongoing issue about this. You can try with the troubleshooting steps that's provided in there. 


If that doesn't do the trick - leave a +VOTE and Subscribe to the thread for any updates.


If you have any questions we're always one reply away.



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