Family 12 month restriction

[Qaaz-Rex]

Plan

Family Premium

Country

Device

All

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I left a family plan in December, the only family plan I've ever been in, and now have arranged to join a new one at the new house I've moved to. However I'm getting this error when following the invite link: "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months"

How can I confirm that I live at the same address? There's no option to provide an address.

[Maxim]

Hey @Qaaz-Rex,

Feel free to reach out to Support so that they can take a look at your account: https://www.spotify.com/about-us/contact/ 🙂

Thanks!